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Frequently Asked Questions

The most common causes of leaking sink faucets result from defective parts like o-rings, washers and gaskets. Additionally, corrosion and mineral deposits can also cause faucets to leak.

Locate your water meter and record the level. Do not use any water for several hours, and then recheck your meter. If the level has changed without any water being used, there might be a leak

The only thing that should go in your toilet besides waste is toilet paper. Anything else can clog the toilet.

Water may be leaking from your toilet unnoticed. To find out, put some food coloring in the tank of your toilet. After 30 mins, return to see if any of the colored water has leaked into the toilet. If so, you may have a leak into your toilet. Our technicians are available to assist with this issue.  

If you open your toilet tank, you will see a metal or plastic ball at the top, above the water. This is called the float, and it determines how high the water fills. If the float is cracked, water will seep inside, and the ball will sit down in the water. If this happens, the toilet can overfill, and water can leak into the overflow tube. As a result, it creates an endless cycle of filling and draining that will increase your water bill. Sometimes, you can fix the float by bending the metal arm it is attached to and make the float sit on top of the water again. Be careful with the component; you do not want to break it. In new toilets, the float sits in the water in a plastic tube. These tubs are generally more durable than float arms, but the ball can get stuck on grit or debris, and you may have to move it manually to remove the obstacle.

If the float ball is not the issue, it may be the chain to the handle.  A chain that is too long can get trapped under the flap and let water escape. If it’s too short, it won’t allow the flap to seal correctly.

If the above steps do not fix the issue, then you likely have a leaky flapper valve. The flapper valve can be found at the bottom of the tank and is relatively easy to replace. 

When this happens, there is likely food stuck at your disposal. The disposal drain and dishwasher drain are all connected. A clog in any of these can cause a backup in one of the others. Ensure your garbage disposal does not have any food particles in it before turning on the dishwasher. Also, make sure to run the garbage disposal with cold water. If you have a backup, plug the sink and fill it with water. Once the sink is full, remove the plug and let the water drain. Sometimes, the force of the water removes the blockage. But, if there is still a backup, give us a call. We have garbage disposals readily available.

If your basement continuously floods, then you likely need a new sump pump. A sump pump will prevent the basement and laundry areas and storage rooms from being damaged during heavy rains or in places where the water table is high.

Tankless water heaters never run out of hot water. Traditional tank water heaters have a limited water capacity, between 40 – 60 gallons. However, tankless water heaters heat water as it passes through the system. This provides an endless amount of hot water, and since tankless water heaters do not store water, there’s no risk of a leak. Additionally, since you only heat the water you use, you can save money on your energy bill. 

If you have any of the following, you likely need to replace your water heater:

  • Rust-colored water
  • Lack of hot water
  • Moisture or flooding around the base of your water heater

A gas water heater should last 8-12 years, an electric water heater, 10-15 years, and a tankless water heater will last even longer. However, well water can limit the lifespan of your water heater. Installing a water conditioner or using water softening, or installing a water conditioner will help extend your water heater’s life.

A combination of hydrogen, sulfur, and bacteria in the water can produce a foul smell. Naturally present in the water you use, sulfur and bacteria will not make you sick. However, when the magnesium anode rod in your water heater tank reacts with the water’s sulfur and bacteria, it creates enough hydrogen to create an odor. Call us if your water smells foul, and we will access and fix the cause of it.

A leak in the tank’s fill valve or deterioration of the shaft or wire that sets the fill level can cause a toilet to overflow. If this happens, call us to schedule an appointment, and we will fix it right away. 

If your pipes rattle and make noise, likely, your water lines are not secured properly.  There may be places where the pipes rub up against your floor joists.

Mercy Bee
Mercy Bee
2022-01-15
Raymond Is the most unprofessional person I have ever dealt with in business. We had scheduled a appointment originally for 4 PM/4:30 PM. The day of he changes the time to 6 PM. Once it became closer to 6 PM he changed the time to 6:30 PM. I told him I am unable to make a appointment anything later than 6:30 PM so please arrive on time. 10 minutes before 6:30 PM he text my phone and states “ gonna definitely be late” !!! Needless to say The appointment was canceled and did not receive any service.
Lisa Renee Williamson
Lisa Renee Williamson
2021-10-21
This is the second time that I have used Odemz Plumbing service. Each time he has been on time, responsive, courteous and able to quickly resolve the problem. His prices are fair. When you find a good plumber, you keep him for life. Odemz Plumbling is my plumber for life!
Devon Lawrence
Devon Lawrence
2021-10-21
We live in an old house and had a pipe begin to leak due to corrosion. Raymond was at our house within an hour of my call. He had to buy a part, but otherwise had the problem repaired in less than 30 minutes. Very happy with the service we received.
Penelope Konstas
Penelope Konstas
2021-10-13
Raymond was prompt, professional and skilled. He was able to come the same morning I called about the problem and fix it, along with another issue that I showed him impromptu. I highly recommend!
Patricia Cole
Patricia Cole
2021-09-29
Called Raymond after hours and he didn’t hesitate when I asked if he could help the same evening. He arrived within the hour to fix a broken shower/bath faucet that couldn’t be turned off. He was kind, professional, quick and fixed our issue. I recommend him and would reach out to him again.
Raymond Smith
Raymond Smith
2021-09-06
Prompt, courteous, competent and professional service. Resolved drain problem resulting from improper installation by previous plumber. I will call this company the next time I need a plumber. Highly recommended.
Ari Frankel
Ari Frankel
2021-08-22
Raymond was awesome. I called yesterday and got an appointment immediately. Service was professional, wasn't upsold. He diagnosed a few different problems, explained them clearly, and made it clear which things weren't important. Happy with the work and having him come back this week to fix some stuff my previous owner did questionably. Def calling Raymond/Odemz for anything I need plumbing-wise in my nwe house.
M T
M T
2021-08-17
I recently bought a fixer-upper and needed an experienced plumber to redo some defective work that a general contractor installed a week earlier. Also needed someone to check the other plumbing systems in the house. Raymond was able to come out on the Friday I called him, conduct an assessment, provide an estimate, and then complete the work the following Monday. He was prompt, efficient and personable. Had an extremely positive experience with Odemz Plumbing
chad O
chad O
2021-08-15
Paul Travers
Paul Travers
2021-08-12
Called to get an estimate on a submeter install for an irrigation system. Ray came out and provided great details as to what was needed and how everything will be connected. He even educated me on how the system should work. I am very pleased with the knowledge and experience he had and will use his services now and for future needs.